Question 1

How long will my delivery take to arrive?

Accepted Answer

All orders are fulfilled using Royal Mail's Tracked 48-Hour service, meaning all orders will arrive within 2-4 working days.

Question 2

Only part of my order has arrived?

Accepted Answer

If you have ordered multiple items, multiple parcels may have been required that then became separated during processing with our carriers and therefore may arrive separately. Please wait a full 6 working days and then, if the remainder of your order has still not arrived, please email us at info@alphadogsupplies.co.uk (info@alphadogsupplies.co.uk)

Question 3

When will my delivery be dispatched?

Accepted Answer

Your delivery will be dispatched as soon as we have picked and packed your order. We endeavour to post orders within 24 hours of placement. You will receive an email to confirm your order has been dispatched.

Question 4

How do I find product information?

Accepted Answer

You can find specific product information on each page under the heading “Description”. Furthermore, specific details of what each bundle contains can be found under the "Product Info" section. If the particular information you require is not available, please email us at info@alphadogsupplies.co.uk (info@alphadogsupplies.co.uk)and we will endeavour to get you the required information as quickly as possible.

Question 5

Do I have to pay to return my online order?

Accepted Answer

A refund of your original delivery charge or return postage costs will only be given in the instance of incorrect, damaged or faulty goods when all the items are returned. See our Refunds Policy at the bottom of our homepage for more details.

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