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Privacy Policy

We respect your privacy and are committed to protecting your personal information. This policy explains how we use your data when you shop with us.

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1. Who We Are

Alpha Dog Supplies Ltd

Registered in England & Wales

Email: info@alphadogsupplies.co.uk

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2. Information We Collect

  • When you shop with us, we may collect:

  • Contact details (name, billing/shipping address, phone, email)

  • Order information (what you bought, order number, delivery details)

  • Payment details (processed securely by third-party providers like Stripe, PayPal, or Etsy - we never see your full card details)

  • Marketing preferences (if you sign up to our mailing list)

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3. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Send order updates and customer service replies

  • Improve our products and services

  • Send marketing emails (only if you’ve opted in — you can unsubscribe anytime)

 

4. Sharing Your Information

We only share data with trusted third parties who help us run our business, such as:

  • Payment processors (e.g. Stripe, PayPal, Etsy Payments)

  • Delivery services (e.g. DPD, Royal Mail, couriers)

  • Website platforms (e.g. Shopify, Etsy)

They only use your information to provide their services to us.

 

5. How We Protect Your Data

We keep your information secure with passwords, encryption, and limited access. We only keep it as long as needed for orders, tax, and legal purposes.

 

6. Your Rights

Under UK data protection law, you have the right to:

  • Ask for a copy of the data we hold about you

  • Ask us to correct or delete your data (unless we need to keep it for legal reasons)

  • Withdraw your consent to marketing at any time

To exercise these rights, email us at info@alphadogsupplies.co.uk

 

7. Updates to This Policy

We may update this privacy policy from time to time. The latest version will always be available on our website or shop page.

 

Our promise: We’ll only use your information to run Alpha Dog Supplies Ltd responsibly and to give you (and your dogs!) the best experience possible.

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